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Latest News

Information booklet and app developed for parents and carers of under five years old

http://www.necsu.nhs.uk/wp-content/uploads/2016/09/NHS-LAYCH-ONLINE.compressed-1.pdf

 

FLU Vaccine clinics

Saturdays 8:00 to 12 noon 7th, 14th, 21st and 28th October 2017.
No appointment necessary,  To all patients aged 65 and over or anyone suffering from Asthma, COPD, Diabetes, Heart Disease, Serious Liver or Kidney Disease or Immune Suppressed.

Queens Road Surgery car park

Due to increased abuse of the car parking facilities at the main surgery, the Practice has implemented car parking control measures to ensure that our patients can get to their appointments on time, and not be inconvenienced by drivers using the car park whilst they go to the Hospital. We have decide to use this system after exploring a number of other options.

There are signs informing everyone entering the car park that they must obtain a permit from the surgery. As a reminder there are signs throughout the building informing you of this. 

When you visit the surgery please enter your registration number into one of the four panels situated around the building, regardless of the reason for attending.

The panels are located next to main reception, within Low's Pharmacy, the top of the main staircase, and in waiting room 6.

Please ensure that every time you visit you do the same.

The Practice does not make any money from any car park charges, we have been forced into this decision to ensure that patients can attend the surgery.

Evening Surgeries - Tuesdays and Thursdays, 5 pm until 7.30 pm

As part of our ongoing commitment to our patients to offer appointments that fit in with their lifestyle, we offer evening appointments on Tuesdays and Thursdays, between 5 pm and 7.30 pm, with Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants. These appointments may be booked in advance.

Saturday Morning Surgeries discontinued as of the beginning of December 2015

How to book an appointment at the Surgery

TRIAGE will be open daily from 8am-12.30pm ONLY.  This service gives direct access to a nurse practitioner or GP who can usually offer same day advice or appointments. 

As always, emergencies will be dealt with at any time.  Requests for home visits need to be made by 10.00am.

Appointments can now be booked in advance. Please help us by allowing the receptionist to ask questions about the nature of your appointment where appropriate.  This helps us give you the right kind of appointment with the right person.  Please think carefully whether you need to come into the surgery, or whether your problem can be dealt with on the telephone. Telephone appointments are 5 minutes, face-to-face appointments are 10 minutes.  Complex or multiple problems need longer appointments - please discuss with reception.

The telephones are closed between 12.30-1.00 pm, although the answer machine gives details of the practice mobile for emergencies not requiring 999 over this 30 minute period. 

 The triage service is not for lost/forgotten prescriptions - they can be ordered by fax, online or in writing.  Any urgent requests can be discussed with your usual dispensing pharmacist who may be able to offer an emergency supply if the surgery is closed, or with our prescription staff. 

Results - the practice policy means that we will contact you if there is a problem or repeat test needed. We do not usually ask you to ring for result unless there is a specific reason.  Ringing the duty doctor on triage for results ordered by another doctor is causing delays to the triage service and duplicating work within the practice.

MEDICAL STUDENTS AT QUEENS ROAD SURGERY

Medical students from Newcastle University are often attached to this surgery - 3rd year students and final year students.  If you would like to volunteer to be a 'practice' patient for the medical students, please leave your name at reception.  This tends to take 30mins and is on a Wednesday morning.  Everyone has to learn and in order to recruit good GPs for the future, it's time well spent!  You may be asked to see a student at other times, especially a final year student, who is often shadowing various staff members but is also needing to experience independent (but supervised) practice.

 

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