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Care Navigation

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Care Navigation: New ways for your local GP practice to help you get the right support.

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We realise that when you are feeling unwell, you just want to get better quickly.

Throughout June and July, your GP practice staff are receiving specialist training, developed by clinicians, to help them provide you with information about the choices you have to see an appropriate person for your different healthcare needs: sometimes a GP is not the best person to see.  Within your GP practice, for example, a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be more appropriate. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

So, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little bit about why you are calling. You don’t have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website