Queens Road Surgery : 01207 585890

PLEASE NOTE NEW PROCEDURE FOR PRESCRIPTIONS EFFECTIVE IMMEDIATELY

In order to safely manage high demand and to meet with NHS England’s guidance to increase online consulting and online access, we are no longer accepting prescription or appointment requests via email or reply to email regarding clinical or administrative issue. Therefore, you will not get a response to your email. Please see below how you can contact the surgery.

·         All prescription request can be submitted via the NHS app or Systmonline. If you do not have access to this, then contact reception to have this set up for you. Or you can submit your requests via eConsult via our website :https://queenswalkpractice.nhs.uk/

·         All clinical or administrative issues can be submitted by e-consultation via the website as well. All e-consultation get triaged within 48 hours and directed to the most appropriate mode of review.

·         We would also like to encourage you to use the NHS website to help deal with minor ailments or the local pharmacies.

If you require urgent medical assistance, call 999. For out of hours services please call 111. For non-urgent problems and enquiries, fill in an eConsult between 8am and 6pm Mon - Fri - this can be found on our website.

Many thanks

Queens Walk Practice

Repeat Prescriptions
Patients can order repeat prescriptions online and are required to complete a simple registration form which is available at reception. Please bring photo ID; this is usually the easiest method. Please allow two full working days for prescription processing and remember to take weekends and bank holidays into account. Urgent prescription requests received after 12 noon will be available for collection at reception the following day.

If you need your medication earlier than the date it is due (in exceptional circumstances), please discuss this with the practice prescription staff. If no discussion takes place, the prescription will be dated for when the medication would normally be due, usually 28 days after the previous prescription.

If you have recently had your medication/ dose of your medication changed at the hospital, please contact us to ensure we have received notification of this as it can take up to two weeks for us to be informed. The appropriate amendments will then be made to your prescription.

All patients now need to nominate a pharmacy for your prescription to go to. We can no longer print paper prescriptions.

You need to choose which pharmacy you want to receive your electronic prescription. This is called nomination. You can nominate (choose) any pharmacy operating full EPS. You do not have to nominate a pharmacy near your GP practice. But you can only nominate one pharmacy at a time. You can ask your GP or pharmacy to add your nomination for you.

Please contact the surgery on 01207 585890 to nominate your pharmacy.

Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner, or practice nurse at least once a year to review these regular medications; notification of this should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Order Your Repeat Prescription Online

Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical, and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.


NHS charges
These charges apply in England only. Prescriptions are free of charge in Northern Ireland, Scotland, and Wales

  • Prescription (per item): £9.00
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.