Category: General

We are now inviting patients to book their flu vaccination.

📅 Our first clinic will be held on Saturday 4th October (appointment only).
🗓️ Additional weekday appointments are also available throughout October.

If you are eligible, please contact the surgery on 01207 585890 to arrange your appointment.

Housebound patients will automatically be referred to the community nurses who will vaccinate our housebound patient at home.

In March 2025 Dr Andrea Clarke will be retiring as the Senior Partner from Queens Road Surgery.

She will continue to work as a GP at the surgery from April onwards and will be focusing on women's health and medical student teaching.

Admin Queries only (Open from 8.00am till 6.00pm Monday – Friday)

Changes from 3^rd February 2025

To ensure we do not compromise on clinical safety and to ensure that we can offer more routine appointments, we will only be accepting econsults for administrative queries. Please do not submit an econsult for clinical matters or to request an appointment, as these will not be seen by a clinician and will be returned to you.

How does it work?

Complete a simple form about your administrative query

One of our clerical team will review this

We will respond via email (please check your junk folder)/phone call or text

How do I complete an Administrative Request?

1. If you have an administrative request - select ‘I want administrative help’. Do Not use this for anything clinical as the request will be rejected and you will be directed to recomplete via the clinical route.
2. Confirm your details and that you are not submitting any clinical request via the Administrative process.
3. Select the most appropriate option for your Administrative request.
   1. Discuss a recent test
   2. Sick / Fit notes
   3. GP letter
   4. Medical Report
   5. Medical Examination
   6. Other Requests (this can be used for anything not listed above, such as for updates on documents or paperwork such as referral letters).
4. Complete the relevant questions and reconfirm your details.
5. Submit the form.
6. Wait for a response from our team. You will receive a response within 3 working days.

IMPORTANT: Pharmacy First

Your local pharmacy team are qualified healthcare professionals with the knowledge and skills to help with many health concerns. Additionally, community pharmacies are now the first level of treatment for a range of seven common health conditions via the Pharmacy First service, which covers:

• Earache (1-17 years)
• Impetigo (1 year and over)
• Infected insect bite (1 year and over)
• Shingles (18 years and over)
• Sinusitis (12 years and over)
• Sore throat (5 years and over)
• Uncomplicated urinary tract infections in women (16-64 years)

Please note, clinical queries will not be dealt with via this platform.

An NHS number is a 10-digit number, like 485 777 3456

Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records.

You can find your NHS number online by using the Find your NHS number service.

You can also find it by logging in to:

• the NHS App (you'll need to register if you have not used it before)
• some GP online services

If patients wish to opt themselves out from receiving the national COVID vaccine invites, they can do so via the link below or by calling 119.

https://www.nhs.uk/nhs-services/covid-19-services/covid-19-vaccination-services/choose-your-covid-19-vaccination-invitation-preference/

The practice will not be offering appointments for the autumn covid booster vaccine. You can book an appointment for your covid booster at a local pharmacy, calling 119 or via the national booking site. The national booking site opens on Monday 23^rd September 2024. Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk)

The switch over to the new system is due to take place tomorrow (Wednesday 11^th September 2024). We do not expect any issues for patients trying to contact the surgery.

The new system will be a web-based telephone system that allows unlimited calls to the practice, meaning you will never get the engaged tone when contacting the practice.

You will have 6 options when contacting the surgery:

1. Appointment
2. Cancel appointment
3. Home visit
4. Secretary team
5. General enquires
6. Prescriptions

The new system will let you know what position you are in the queue. You will also be given the option for a call back if you do not want to wait in the queue. This means you can hang up the phone and your place in the queue will remain: our phone system will automatically call you back when you reach the front of the queue. Please keep your phone with you if you choose this option.

Please note the practice telephone numbers will remain the same.

Queens Road Surgery: 01207 585890
Moorside Branch Site: 01207 509278