Queens Road Surgery : 01207 585890

NEW NHS 111 Mental Health Triage Team

About the service

The NHS111 Mental Health Triage team provides mental health support 24 hours a day, 7 days a week to people of all ages.

What we do

We provide a 24/7 mental health crisis pathway thats available for self-referral. The service improves safety and is able to detect early traits of mental illness and relapse, allowing early referral and treatment. The Mental Health Triage team has a wide range of skills including on the phone CBT (cognitive behavioural therapy) which allows you to receive the care you need in the comfort of your own home.

The team also work to support people to access alternative ‘Safe Places’ in the Community for short-term support. By exploring these options the team reduce the need to attend A&E which can often be stressful, distressing and avoided with specialist support over the phone.

Accessing the service

You can access the service by calling 111 or by visiting NHS 111 online .

What happens next?

When you first contact NHS111 you will recieve a clinical triage by a NHS 111 Health Advisor. Depending on whether you are known to services and what your need is at the time you will be provided with appropriate intervention, support or advice or referred into:

  • next day GP appointment or directly booked into an appointment (when the direct booking function is fully available)
  • self-referral to Improving Access to Psychlogical Therapies (IAPT) services that are available such as iTalk services Talking Change Psychological Services and Steps 2 Wellbeing
  • alternative crisis services in the community such as safe havens, wellbeing centres and community crisis support centres
  • signposted to other voluntary mental health helplines e.g. SANESamaritans
  • an alternative and appropriate community service such as debt advice, housing need, drug and alcohol
  • Community Mental Health teams (CMHT) or Child Adolescent Mental Health Service (CAMHS)
  • Crisis Resolution and Home Treatment Team.

Flu Vaccine Clinic 2024

We will be holding a flu vaccine clinic on Saturday 12th October by appointment only. Eligible patients will be sent a booking link to book their appointment. Alternatively, you can call the surgery to book your appointment on 01207 585890 or 01207 509278.

Eligibility criteria below. The government has announced that the flu campaign cannot start until October 2024.

  • those aged 65 years and over
  • those aged 18 years to under 65 years in clinical risk groups (as defined by the Green Book, Influenza Chapter 19)
  • those in long-stay residential care homes
  • carers in receipt of carer’s allowance, or those who are the main carer of an elderly or disabled person
  • close contacts of immunocompromised individuals
  • frontline workers in a social care setting without an employer led occupational health scheme including those working for a registered residential care or nursing home, registered domiciliary care providers, voluntary managed hospice providers and those that are employed by those who receive direct payments (personal budgets) or Personal Health budgets, such as Personal Assistants

*Pregnant women will be invited for NHS flu vaccination from 1st September 2024

More information can be found at: https://www.gov.uk/government/publications/national-flu-immunisation-programme-plan-2024-to-2025

Respiratory Syncytial Virus (RSV) Vaccination

We will be contacting eligible patients in the coming weeks.
Please don’t contact us yet as we can’t arrange clinics yet until we get our vaccines.

Respiratory syncytial virus (RSV) is a common cause of coughs and colds. It usually gets better by itself, but it can be serious for some babies and older adults.

RSV vaccination from September 2024:

A vaccine to help protect against RSV will be available on the NHS from September 24

You’ll be able to get the vaccine if:

– you’re aged 75 to 79
– you’re 28 weeks pregnant or more – this will help protect your baby for the first few months after they’re born If you’re aged 75 to 79, your GP surgery will contact you about getting vaccinated. Please wait to be contacted.

From September, you can speak to your maternity service or GP surgery about getting your RSV vaccination if you’re 28 weeks pregnant or more.

For more information please click the link 👇
https://www.nhs.uk/conditions/respiratory-syncytial-virus-rsv/

Medications for Flying

Taking your prescription on your flight

If you take regular medication and are planning to go abroad, we recommend following these steps to ensure that you have your prescription for the length of the trip.

Please contact us 2 months before your flight to let us know what medication you may need and how long you are going away for. You may need a letter signed by the GP stating what medication you are on and why you need it. This may come with a charge of £15.

You will also need a copy of your prescription stating the generic name of your medication. This is due to medications having different brand names and therefore you will need to know the name that is carried across all countries.

Carry your medication in labelled packaging. NHS guidelines advice that you carry the majority in your hand luggage in a seperate easily accessible bag and then some spare in your suitcase luggage in case of loss or damages.

If you are travelling with liquid medicines over 100mls, contact the airline and airports you are travelling through. This also includes medications such as inhalers. You may need a document to prove the liquid form of the medication is necessary. Carrying over 100mls can sometimes mean this medication needs to be screened seperately to your luggage. Inform security before your X-Ray that you have liquid medication with you.

If you need to travel with needles or syringes you will need to carry the relevant medication alongside the equipment. You will not be able to travel with needles and syringes only.

If you are travelling to a warm country, get advice from the pharmacy on how to store your medication or see the NHS website's advice for storing your medications.

The country you are travelling to may have restrictions on the medications that they allow into the country. You will want to contact the embassy of the country you are travelling to in order to confirm the regulations. If any medications you are taking are controlled drugs then you will need to contact the relevant embassy before you travel.

Use of Benzodiazepines (and related medications) for flying

Diazepam in the UK is a Class C/Schedule IV controlled drug. The following short guide outlines the issues surrounding its use with regards to flying and why the surgery no longer prescribes such medications for this purpose.

People often come to us requesting the doctor or nurse to prescribe diazepam for fear of flying or assist with sleep during flights. Diazepam is a sedative, which means it makes you sleepy and more relaxed. There are a number of very good reasons why prescribing this drug is not recommended.

According to the prescribing guidelines doctors follow (British National Formulary) diazepam is contraindicated (not allowed) for treating phobias (fears). It also states that “the use of benzodiazepines to treat short-term ‘mild’ anxiety is inappropriate.” Your doctor would be taking a significant legal risk by prescribing against these guidelines. They are only licensed short term for a crisis in generalised anxiety. If this is the case, you should be getting proper care and support for your mental health and not going on a flight. Fear of flying in isolation is not a generalised anxiety disorder.

Although plane emergencies are a rare occurrence there are concerns about reduced awareness and reaction times for patients taking Diazepam which could pose a significant risk to themselves and others due to not being able to react in a manner which could save their life in the event of an emergency on board necessitating evacuation.

The use of such sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at an increased risk of developing a blood clot (Deep Vein Thrombosis - DVT) in the leg or even the lungs. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is greater than 4 hours, the amount of time which has been shown to increase the risk of developing DVT whether in an aeroplane or elsewhere.

Whilst most people find Diazepam sedating, a small number have paradoxical agitation and aggression. They can also cause disinhibition and lead you to behave in a way that you would not normally which can pose a risk on the plane. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law. A similar effect can be seen with alcohol, which has led to people being removed from flights.

Diazepam and similar controlled drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police. The passenger may also need to use a different strategy for the homeward bound journey and/or other legs of the journey

It is important to declare all medical conditions and medications you take to your travel insurer. If not, there is a risk of nullifying any insurance policy you may have.

Given the above we will no longer be providing Diazepam or similar drugs for flight anxiety and instead suggest the below aviation industry recommended flight anxiety courses.

Flight anxiety does not come under the remit of General Medical Services as defined in the GP contract and so we are not obliged to prescribe for this.  Patients who still wish to take benzodiazepines for flight anxiety are advised to consult with a private GP.

For further information:

https://thefearofflying.com/programs/fly-and-be-calm/

https://www.fearlessflyer.easyjet.com/

https://www.britishairways.com/en-gb/information/travel-assistance/flying-with-confidence

https://www.flyingwithoutfear.com/

Spring Covid Booster Clinic from 11th May 2024

We are holding our spring covid booster clinic on Saturday 11th May from 9am to 1pm. This clinic will be by appointment only. We are contacting eligible patients to book their appointments.

Below is a reminder of the eligibility criteria

Pharmacy First

For the 7 common conditions, pharmacists will follow a robust clinical pathway which includes self care and safety-netting advice and, only if appropriate, supplying a restricted set of prescription only medicines without the need to visit a GP.

Spring Covid Boosters 💉

We will be sending out invitations from next week to eligible patients.

Please do not contact us before then as we need to ensure our vaccines are delivered before offering patients appointments.

We will be vaccinating care home and housebound patients first.

Other eligible patients will be invited after this.

Queens Road Surgery