About the service

The NHS111 Mental Health Triage team provides mental health support 24 hours a day, 7 days a week to people of all ages.

What we do

We provide a 24/7 mental health crisis pathway thats available for self-referral. The service improves safety and is able to detect early traits of mental illness and relapse, allowing early referral and treatment. The Mental Health Triage team has a wide range of skills including on the phone CBT (cognitive behavioural therapy) which allows you to receive the care you need in the comfort of your own home.

The team also work to support people to access alternative ‘Safe Places’ in the Community for short-term support. By exploring these options the team reduce the need to attend A&E which can often be stressful, distressing and avoided with specialist support over the phone.

Accessing the service

You can access the service by calling 111 or by visiting NHS 111 online .

What happens next?

When you first contact NHS111 you will recieve a clinical triage by a NHS 111 Health Advisor. Depending on whether you are known to services and what your need is at the time you will be provided with appropriate intervention, support or advice or referred into:

• next day GP appointment or directly booked into an appointment (when the direct booking function is fully available)
• self-referral to Improving Access to Psychlogical Therapies (IAPT) services that are available such as iTalk services Talking Change Psychological Services and Steps 2 Wellbeing
• alternative crisis services in the community such as safe havens, wellbeing centres and community crisis support centres
• signposted to other voluntary mental health helplines e.g. SANE, Samaritans
• an alternative and appropriate community service such as debt advice, housing need, drug and alcohol
• Community Mental Health teams (CMHT) or Child Adolescent Mental Health Service (CAMHS)
• Crisis Resolution and Home Treatment Team.