The switch over to the new system is due to take place tomorrow (Wednesday 11^th September 2024). We do not expect any issues for patients trying to contact the surgery.

The new system will be a web-based telephone system that allows unlimited calls to the practice, meaning you will never get the engaged tone when contacting the practice.

You will have 6 options when contacting the surgery:

1. Appointment
2. Cancel appointment
3. Home visit
4. Secretary team
5. General enquires
6. Prescriptions

The new system will let you know what position you are in the queue. You will also be given the option for a call back if you do not want to wait in the queue. This means you can hang up the phone and your place in the queue will remain: our phone system will automatically call you back when you reach the front of the queue. Please keep your phone with you if you choose this option.

Please note the practice telephone numbers will remain the same.

Queens Road Surgery: 01207 585890
Moorside Branch Site: 01207 509278